IP Office, IPOCC R10.1 customer are stuck in queue

[Essam Kaseeb]

Hello guys iam new in ipocc
i have an ip office server edition R10.1 and ipocc R10.1
i face a problem that calls stay in queue while an agent is ready to take the call

the call routing is like this

1.Incoming call via PRI is sent to the IPOCC Topic.
2. User hear wiating announcements.
4. IPOCC agent is available and ready to take the Service Request.
5. and the problem is Calls stays in queue, also Other callers have reported being on hold for 45minutes when there are no calls in queue.

any help please

 

[janni78]

We need to see you TaskFlows.

"Trying is the first step to failure..." - Homer