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IP Office embedded voicemail

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kfisher33

IS-IT--Management
Aug 13, 2004
12
US
I have a customer on an IP Office 406 and running 5.0.8. Has anyone heard of an issue on the embedded voicemail Dial by Name not hearing the prompts. We uploaded the new prompts and when you dial 1 you still get nothing?????
 
Re-upload all the voicemail files. (send_g711.bat <ip address>)

Then make sure you have option 1 in the AA pointing to DialByName.

Most importantly however, IIRC, there were some issues in 5.0.8 with the embedded voicemail that warrants an immediate upgrade. (Improper silence detection resulted in cut-off voicemails and the documentation to upgrade the prompts was not 100% so it resulted in some prompts missing. With 5.0.20 you can use "upload voicemail files" in the Embedded File Manager which is much easier.)
 
the tool does upload all the files, you have to upload manually.

 
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