IP Office Capabilities

[Jimbo2015]

Hi,

Please could someone let me know if it is possible to create a button which overrides a time profile.

For example the customer has a time profile to go to the office between 9 and 5pm daily and then voicemail out of hours, but if someone is staying late they want to press a button so that calls come in or if the office shuts early they want to press a button so that all call go to the night voicemail and override the time profile.

Also on the auto attendant on essential edition 9.1 I can see there are keys 0-9 and * and # but is it possible so that if no option is selected, calls go to a certain hunt group.

Many Thanks,

 

[tlpeter]

Use a time profile to set a group to night service
Then create a button to toggle the service status.

BAZINGA!

I'm not insane, my mother had me tested!

 

[intrigrant]

Set the fallback extension in incoming call Route towards that group.
Then after the time-out the call will be presented to that group.

 

[sizbut]

Have a look at the "Time Profile" but action in 9.1.

Stuck in a never ending cycle of file copying.

 

[Jimbo2015]

Ok thank you.

Tlpeter please could you confirm if the button used to toggle will always override the night service?

 

[Jimbo2015]

Sizbut are you referring to where it says 'Latch inactive/active'? If so it says 'The setting is retained over a reboot'. Does this mean they would need to reboot the system after to retain the standard time profile settings?

 

[holdmusic34]

No. It means the original settings won't return until the next time profile event,even with a reboot.

You'd have to either:
a) pour holy water on it to get the demons out.
Or
b) you could just use a short code to set 'latch time profile active' until next time profile event.

The Treasure Fleet is in the harbor!