IP Office and call queueing

[ibsuser]

We have an IPO 406 and our receptionist is using the new Avaya 2040 Handset. When we have a couple of calls in the queue and she finishes her current call, it takes around 2-3 secs for the next call to come thru. Does anyone know a fix or a cause of this?

PS: this forum and site has been a great resource!!

MB Dealer

 

[crashtest1000]

This is the Automatic wrap up timer on the user. It is set by default to 2seconds.

I have been told not to change it by Avaya however you could reduce it to 1 second but don't make it 0.

Some one else may know why we have to have it.

 

[IPGuru]

Avaya have claimed that the EEC is planing on introducing regulation to ensure that call center agents get a breather between calls. I do not know how acurate this is.

As an option you could programm the hunt group under a dss key this will then flash when a call is waiting in the que & can be picked up by the oprator.

 

[MrIPO]

The current Build of IPO 1.4(22) does not support a wrap up timer less than 2 seconds, If using econsole the user can select the queue and get the call stright away, with out waitng for the 2 seconds to expire