Hello World,
I'm looking for some advice on how I can accomplish call tracking within the Avaya Voicemail Pro auto attendant. For example, I would like to track the call from entrance to exit through all modules / button presses, length in auto attendant etc... We currently have Avaya Call Reporting / Xima and I was under the assumption this call tracking software would be able to achieve this functionality, especially when it's touted as a full "cradle to grave" software. I have a request in to Xima to see if there is anyway we can do this, but I'm starting to worry that's not possible.
Any suggestions on how to get this software to track calls throughout the auto attendant and/or recommended software / setup that I can go about to get this level of reporting?
Many Thanks,
-Peter
I'm looking for some advice on how I can accomplish call tracking within the Avaya Voicemail Pro auto attendant. For example, I would like to track the call from entrance to exit through all modules / button presses, length in auto attendant etc... We currently have Avaya Call Reporting / Xima and I was under the assumption this call tracking software would be able to achieve this functionality, especially when it's touted as a full "cradle to grave" software. I have a request in to Xima to see if there is anyway we can do this, but I'm starting to worry that's not possible.
Any suggestions on how to get this software to track calls throughout the auto attendant and/or recommended software / setup that I can go about to get this level of reporting?
Many Thanks,
-Peter