IP Office 9.1 "Recording stopped, nothing to approve" & UC Module Trouble 2

[Mullet_Rocker]

I recently deployed a 2 site SCN with VM Pro on a UC Module. I have two issues.

1st Issue:
I can ping the main site chassis IP Address just fine, however, when I ping the UC Module IP Address, I have several requests timed out messages along with some ping responses. They were real hit and miss and for an extended period, more time outs than responses. I called into the main number (while the pings were mostly failing) which goes to an auto attendant on the UC and the audio was horrible. It was skipping around the AA greeting. Through System Status, I shut down the UC Module and started it back up again. It seemed like it took a while, but it finally came back up. I immediately started the continuous pings again and much better this time, however, very rarely, I would get a failure. Both IPOs are at 9.1.100.10 and the UC is at 9.1.1.0 Build 10. Thoughts on this?

2nd Issue:
When I call into site two and get into a mailbox, I start to leave a message and about 10 seconds into the message, I get cut off by one of the canned greetings and it says, "Recording Stopped, nothing to approve". If I leave a short message before this greeting cuts me off and I hang up after leaving the short message, the user gets a VM Notification on their extension, but there is no audio. When I call into the 1st site, I don't get this. If I call into site 1 and use the SCN link to call an extension at site 2 via dial by extension, I can successfully leave a message at site two. But when I call in on Site two's POTS lines, I get cut off by the greeting previously mentioned (Site one has their own POTS lines).

 

[Kierso]

I have learnt from experience to stick with VMPro running from a PC.
Now you have got the UC Module I would suggest upgrading to the newest patch 9.1.2.0 build 91. I know there was an issue with Voicemail greetings on embedded with 9.1.100.10. I have experienced.

I take it you are getting Voice over SCN fine with no issues.
Is the SCN heavily used?
Have you tried to put an IP route in on the manager from system to SCN.
Does the site with the UC Module have issues?

 

[Mullet_Rocker]

Yes, voice over SCN is fine. I can leave messages within each office and across offices just fine. However, when coming in over POTS at the one location, I cannot leave a message. No audio is being received by the system.

The SCN path is a 5MB point to point Metro Ethernet pipe and right now is only being used by the phone system. Eventually it will be used by data as well, but not right now. There is an IP route in Manager also. The site with the UC Module does not have problems with people leaving messages in VM, however, the audio skipping, happens at both locations (when the pings are timing out). Pings to the UC time out even while on the same subnet as the UC, however, no pings ever time out to the IPO itself. Not sure if there is a backplane issue with the chassis or not.

If I upgrade the UC to 9.1.2, do I have to upgrade the IPOs to that too? Or can the UC run a release ahead?

 

[derfloh]

9.1.3 is the actual release now.

 

[icstech12]

I'll go along with Kierso with the UC modules. My only customer with one (they specified it over my recommendations) lost connection to it a while ago. It all appeared to be running but they could not access VM. Removed it and brought it back to the office to reimage it and it would not reimage. I've been trying to get their IT people to arrange a VM to put the Application Server and then install the UC to use the virtual Preferred license on it but without success on the IT front.

The other day with the release of 9.1.3 in a moment of madness I thought I might try reimaging again and it worked perfectly, came up and seemed OK. I've downgraded it to 9.0.6 to match their IP Office and it seems OK in my 9.1SP1 test system although it was bringing up an error about not having a Preferred Ed license on my IP Office possibly because its fighting with my own VM Pro/one-X server.

After reading another post about 9.0.6 being flaky I'll take both the module and UC up to 9.0.7.

 

[derfloh]

The idea behind UCM is really good. Sadfully Avaya delivered the without having them well enough tested. We had so much trouble that we avoid to sell them.

But to be honest the problems we had are gone so far except with one UCM where nohup.out grows endless. An upgrade would probably solve that but is running very well. So I get every few months a message that the disk is mor than 90% full and delete the file.

I would be happy if the front LAN port would be usable (instead going through IPO or with a fixed IP address for service to connect your laptop) and/or if it had a serial connector to get CLI access directly. Would help very much during upgrade or installation.

 

[Westi]

we are still fixing problems from the old UCM's and the next sales guy selling one gets hit with rocks from the entire service department.
Sorry I agree with derfloh that the idea was good the execution was lousy and we have been burnt so badly for all I care they can take the UCM and drown it in the Mariana trench.

I would however agree that upgrading might solve some of your issues if they are related to firmware and not site specific issues.

Joe W.

FHandw, ACSS (SME)


"This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter

 

[intrigrant]

We have about twenty UCM modules in the field and to be honest 18 of them are up and running from the start without any issue but two of them are a real pain in the *ss.
Really mysterious, replaced them, upgraded several times but nothing but trouble. VM stops at own will, One-X portal hanging or no call logs or one or two users who cannot login for some reason, a restart doesn't fix it a rebuild or replacement does for some time.
There must be evil spirits in the IP Office or UCM, I don't know. Maybe it is time to call a excorsist...

 

[Albus2]

Anyone succesful in exchanging the UCM for a real license with Avaya?

Westi, STAR. Sooo true!

 

[Mullet_Rocker]

Update: the second issue was fixed by adjusting some settings on the IP lines at both sites. I unchecked "Allow Direct Media Path" and left only the U-Law codec in place and then voicemails could be left in maiboxes again.

The first issue is still ongoing. I have a ticket open with Avaya. They advised upgrading to 9.1.3, which I just did. I have a laptop running Monitor and set the debug level in the UCM Webpage to Verbose. We'll see what happens. To give a little more background on it, the default gateway on the UC was reverting to 169.254.0.1 and I couldn't browse to the UC webpage via the IP address I had set previously. Instead, I had to log in via the LAN 1 address plus 7071 (10.10.200.10, instead of 10.10.200.11 that I assigned to the UC).

There is a bulletin on Avaya's web page about the default gateway on the UCM reverting to 169.254.0.1 and it states it's due to corrupt UCM software and the fix is to reload the UC. I didn't have time to reload, so I figured I would swap the UC with a brand new, out of the box, 9.0 UC. The same thing happened again. Hopefully the 9.1.3 upgrade will fix it.