Hello Folks,
Wanted to share a issue which we resolved, Customer has server edition IP office system version 9.0.5 fully functional working since two years now.
All of sudden one location expansion system went offline & refused to come back online. Customer claimed that the MPLS link was up & no firewall or any port blocked anywhere, and sufficient bandwidth. All the calls & everything was working fine but in the Administration the expansion system was offline & the System status did not come up as well. we tried rebooting, deleting and adding the system but no avail.
Then we asked customer to remove the system from the MPLS & connect it via Higher bandwidth VPN. wallah Success!!! the issue was MPLS was been used too much hence there link was now coming up & after moving it over the higher bandwidth VPN it was fixed.
thanks you.
Wanted to share a issue which we resolved, Customer has server edition IP office system version 9.0.5 fully functional working since two years now.
All of sudden one location expansion system went offline & refused to come back online. Customer claimed that the MPLS link was up & no firewall or any port blocked anywhere, and sufficient bandwidth. All the calls & everything was working fine but in the Administration the expansion system was offline & the System status did not come up as well. we tried rebooting, deleting and adding the system but no avail.
Then we asked customer to remove the system from the MPLS & connect it via Higher bandwidth VPN. wallah Success!!! the issue was MPLS was been used too much hence there link was now coming up & after moving it over the higher bandwidth VPN it was fixed.
thanks you.