IP Office 500 Ver 8.1 (57) system hanging.

[jdjm]

Hi,

One of our IP Office 500 units has started to randomly hang\lock up. When it does this Ports 1 and 9 are lit solid red (meaning error) The unit then needs to be restarted (disconnected from the power) Sometimes it will need to be disconnected a couple of times before booting normally. Once up it will then work normally until it happens again. This has happened 3 times in 2 days now.
The unit had the PSU replaced recently but was working normally after this for some time.
Anyone got any thoughts on this as to whether or not this is software or hardware related and how to identify the problem as not sure where to start.
I see a couple of Alarms in system status but think these are just related to the abnormal shutdown when powered off.

Many thanks

Jon

 

[t3rm3y]

Could try swapping the cards, upgrade software of available.

 

[Telecomboy]

When it locks up what are the lights on the back doing? Does the CPU light stay green?

 

[intrigrant]

You need to run a continous monitor log to be able to find the possible error or do a try and error repair by replacing hardware one at a time or all at once.