IP Office 500 Sip endpoint issues

[Alexanderfitu]

Hi all

Currently have an issue with a remote user.

Outbound calls are being barred as the extension (8002) is being matched to NoUser instead of the users extension (also 34).

The can register and shows in SSA

In extension config I have the extension id (8002) and the base extension (34) configured, phone password is blank, but behaves the same if the user password is entered here as well.
In the user config, I have the login code set under > telephony > supervisor settings, and we are registering the sip extension with this password. Force login is ticked.

sipphonestatus shows the following:

Any help would be very much appreciated.

 

[janni78]

Force Login Default = Off
If checked, the user must log in using their Login Code to use any extension including an extension to which they are the default associated user (Base Extension).
For example, if Force Login is ticked for user A and user B has logged onto A's phone, when B logs off user A is not automatically associated with their normal phone and instead must log back on.
If Force Login was not ticked, A would be automatically logged back in.


"Trying is the first step to failure..." - Homer

 

[Alexanderfitu]

Thats it! Thanks, Somebody must have been in here and played with it as as wouldnt enable this option.

I did try and login using the login code from the sip client, but it didn't work.

 

[janni78]

To login from SIP client you probably need to dial *35*extn*password#

"Trying is the first step to failure..." - Homer