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IP Office 500 and Avaya Workplace

Scuzzie2k

Systems Engineer
Nov 19, 2021
31
GB
I’ve had to get this working again for a customer. The Avaya IP Office is successfully syncing with accounts-ipo.avayacloud.com, handling certificates and everything as expected. However, under the phone service settings, the Server Address always defaults to the local IP instead of the hostname.

I can’t find where to change this setting permanently. If I manually update it to the correct hostname, everything works—until the system refreshes the connection, at which point it reverts to the local IP.

Has anyone encountered this issue before, or know where this setting can be configured?
 

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