IP Office 406 phones bypass VMPro deverting calls to Operator group

[kdauenhauer]

We have IP Office 406 which forwards calls to the operator group instead of routing to voice mail assigned to phone.

This occurs only on some phones. We are on version 4.1.12

3323728698mS CMTARGET: 0.134767.0 31144 Nathan Short.0: TimerExpired cause=CMTCCoverageTimeout
3323728699mS CMTARGET: 0.134767.0 31144 Nathan Short.0: GetNoAnswerTimer:20
3323728699mS CMTARGET: 0.134770.0 -1 Operator.0: ADD COVERAGE (DefinityCoverageAppearance)

 

[mattKnight]

The phone is covering to the operator - remove the coverage appearance to the operator

Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.

 

[amriddle01]

He kind of answered his own question with that post

ACS - IP Office Implement

"What the Crocodile Hat....was that?

 

[mattKnight]

>He kind of answered his own question with that post

true, but didn't recognise it...

Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.

 

[kdauenhauer]

MattKnight is the MAN!

Thanks for assisting with pulling my head out. It was located in the operator button programming from back in the day. You suggestion assisted in digging deeper.
Thank you