IP Office 4.1: incoming/outgoing calls the other person can't hear you

[mhierhol]

I just upgraded to 4.1 in hopes Avaya had finally fixed the DND Huntgroup ghost ringing problem (which they hadn't) only to discover that 1 out of every 10 incoming or outgoing calls the other person can not hear you (although you can hear them).

Anyone experienced this??

Mike

 

[Bas1234]

Are you using IP Phones?


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It works! Now if only I could remember what I did...
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[Bas1234]

What do you mean with "DND Huntgroup"

________________________________________
It works! Now if only I could remember what I did...
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[mhierhol]

Good questions: sorry I forgot to give the details.

I have IP 406V2 coupled with 5610 IP phones using the latest phone firmware (I think) of 1a2_3.bin.

The Do Not Disturb with Hunt Groups is a little difficult to explain so bear with me. Here is the scenario:

Our main incoming number rings to huntgroup "RDU Ops".
In the extension list is our admin, "Susan Berry". If she does not answer after 15 seconds the call will overflow to the huntgroup listed in "Overflow Huntgroup"

The problem is when Susan Berry has DND turned on.

In 3.2.xx
The incoming call would immediately roll to the overflow huntgroup.

In 4.0 and 4.1
the incoming call rings the 15 seconds nowhere before rolling to the overflow huntgroup

Avaya Tier 3 says this is a documented feature but can't provide any documentation proving this reduced functionality is in fact a "new" feature!

 

[ProviderReborn]

Are you using queing?

ACA - IP Office Implement
ACA - IP Telephony
ACS - IP Office Implement
CCNA - Working towards.

 

[mhierhol]

Ahhh - that was the problem!!!!

In 4.0, I had to turn queing on for "RDU Ops" (the first huntgroup inbound calls come to) because if I didn't the calls would go right to VM. Queing is a new function I think with 4.0.

You're post gave me the idea to try it without and it works as it should.

Nice.

Now - about the inbound/outbound calls no hearing me....

 

[ProviderReborn]

Tell us a little more about your network.
Are you running VLANS?

How are your IP handset working is direct media path on or off?

ACA - IP Office Implement
ACA - IP Telephony
ACS - IP Office Implement
CCNA - Working towards.

 

[mhierhol]

Direct media path is on.