IP Office 4.0 Monitor/Call Listen

[aprilflowers]

New customer with a small call center - less than 20 people. Management would like to be able to monitor any extension in the system. Our understanding is that all extensions to be monitored must be in a hunt group. The problem is that the call center employees log in and out of the call center hunt group so a "G" appears on the digital 5420 screen when they are logged in. We're concerned that by putting everyone in the "Monitor" group, the call center employees won't know if they are logged into the call center hunt group or not - the "G" will always appear on the screen as they will be in the "Monitor" group. Any ideas on how to work around this? Is there another way to have the call center people log in and out? (Using DND/SAC is not an option - already tried that didn't work well for them.)

 

[sizbut]

Why not monitor using the group that the agents log in to. You don't need a separate new group just for monitoring. (unless of course you mean hunt group enable/disable rather than login/logout).

And as far as I recall the user doesn't have to their group membership enabled to be monitored, just need to be configured as a member of the group.

 

[aeverson]

I would suggest adding a hunt group enable button (this does not work in 2.1) to each users phone. The G is rather obscure because it doesnt tell you what group you are logged into. If you want to impliment speaker paging one day that G will be useless. Then you can just create a HG with everyone in it and monitor any employee at will. Also you can use the HG for paging as well.