IP Office 11.1 SP4 The digital station modules will not be recognized by the system software issue 3

[NYSTECH]

Just upgraded IPO SE with 2 expansion Units. Everything upgrade fine except a Digital station B 30 port expansion module.
Looks like it upgraded but then just keep rebooting. I tried 2 other Digital station B modules SN 70051586 and had same results. Anyone seen this issue? I saw an old PSN # PSN004135u that sounds exactly like the issue I have but it was back in version 8.1. IP Office Release 8.1 does not recognize Digital Station Module ‘B’ versions.
any help would be appreciated.

 

[sizbut]

It is the same issue (or rather the same cause re-occuring*). You probably have to roll back to FP3 until they release an updated bin file or a whole FP4 that includes the new bin.

Worth rechecking the download page to see if an updated bin is already there (I would have looked but support.avaya.com doesn't work well on my personal PC for some reason).

*The bin file is slightly too large, so though it starts loading, it exceeds the module's bin storage, and so the loop starts.

Stuck in a never ending cycle of file copying.

 

[Jaeger82]

Was this from upgrading to 11.1.2.4?

This is something that I just ran into last week as well. I ran across PSN005786u for 11.1.0.2 that was talking about a bad firmware file, and sounded like what was going on with mine after upgrading to 11.1.2.4. I tried replacing the firmware file, but it didn't fix the issue. The modules were still stuck in the reboot loop. Tried rolling back software, and all the other modules downgraded fine, but the DS30B's were stuck in the boot loop.

Spent 5 hours on the phone with Avaya, and they weren't able to fix them, and shipped me 5 replacement DS30B modules. Funny thing was, when I got the modules, I hooked one up and it did the same thing

I actually just got off the phone with Avaya about an hour ago though, and were able to get the issue resolved. The 11.1.2.4 bug is the same as the one in the PSN for 11.1.0.2. And it seems to only affect the DS30B module. The DS30B2 and DS30 V2 modules were fine. And, here's what was done to fix it.

1. Replace the dsaupnV1.bin file that's in the Primary folder with the same file from 11.1.2.3. After doing that, I power cycled our IP500 and the Digital Module
2. With the DS30B still plugged into the IP500, attached to the DTE port on the DS30B and used Putty to get into it.
3. Powered off the DS30B, held ESC and plugged the power cable back in.
3. Once the Terminal stopped scrolling stuff, hit enter and "->" comes up.
4. Type in AT-X
5. It will come up with a bunch of lines saying "About to send ACK = "
6. After about 10 minutes it came back to "TFTP Load complete"
7. Checked System Status and the module was now connected solid, and reported 11.1.2.3 firmware

I'm not entirely certain if you'd do the exact same steps with you using SE, as I'm not sure if the IP500 gives it it's files or the SE does. I'm not as familiar with SE. But, maybe someone else can let you know if the same steps would work in your exact situation

 

[sizbut]

Whoops, didn't spot that it was an expansion on SE. Not sure how you roll a whole system back to FP3 when its on SE, so if you're feeling brave Jaeger82's method may be your only hope unless they release the fix soon.

Stuck in a never ending cycle of file copying.

 

[derfloh]

You can upgrade/downgrade and IP500 connected to a Server Edition solution with IPO manager as you do with standalone boxes.

Eventually with 11.1 you have to enable some interfaces on security settings before.

IP Office remote service
IP Office certificate check
CLI based call blocking
SCN fallback over PSTN

 

[NYSTECH]

So just a follow up. Avaya got back to me. Looks like they want me to use Bin file from 10.1 version of IPO.

As following up on the SR, Here is the current workaround provided by T4 :-

Use Serial cable to connect to DTE and followed this Process:
Configure PuTTY, HyperTerminal, or equivalent for serial as follows: 38400 - 8 - N - 1 - None - VT100
1. Put the CP bin files on the System’s SD card “system/primary” folder(the files dsaupnV1.bin, nadcpaV1.bin, nadcpaV2.bin from Jira IPOFFICE-171365 to overwrite the existing files with the same name)
2. Press ESC key on the DTE then power the DS unit (to enter the loader)
3. Hit Enter key to see the loader prompt “->”
4. Now enter command AT-X
5. The unit will install the new firmware (it takes about 10 minutes for the image to install)