IP multiline telephone

[21785]

help me config IP multiline telephone.
when I receive an incomming call, another incoming call , i want to receive it, and hold a first call.

 

[MitelInMyBlood]

Go to the Multiline Key Assignment form and make another line appearance of the same extension as the prime line. In the "Line type" column make it "MULTICALL", in the Button Directory # column make it the same as the primary number of the phone.

Set the ring type to either Ring or Ring Continuous.
"Ring" by itself gives the user a single courtesy ring while they are on another call. "Ring continuous" makes the phone continue ringing.

NOTE WELL - the ringer function DOES NOT WORK if the user is on another call in HANDSFREE mode (ie, speakerphone).

 

[21785]

thanks for your share.
i set 4 line appearance with line type :Mulicall, when 4 calls incoming, how can i i know a call for who to receive it.

 

[MitelInMyBlood]

In Station Class Of Service set "Display CallerID on Multicall/Keylines" to YES - that will at least tell you who (or the number of who) is calling.

Other than that, I will repeat to you what one of our senior execs once remarked when a young lady unwittingly asked the same question. He said, "The Secretary's first responsibility is to answer the phone and by God they'll either answer the phone or I will replace them with people who will!"

In other words, if it rings, Answer it!

 

[21785]

Many thanks. Could i make friend with u,give your contact detail about you, (yahoo ID). we can exchange infomation to improve our knowleage.
sorry if my english is bad.

 

[MitelInMyBlood]

I would prefer all contact be through Tek-Tips. I am no expert and quite often others have much more knowledge about a given subject than I.

Tek-Tips is all about sharing. When we start taking things to email then the sharing stops.

Thanks for understanding.