How about trying to find the offending duplicate, if there is one.
With his computer disconnected from the local network run the program "angryip" on another machine. That will give you a list of all active devices on the local segment. Your anti-virus may get a little upset but the program is not a virus. I use the version 2.2.1.
You specify the ip range to scan and all active nodes reply back and the results are stored.
Ed Fair
Give the wrong symptoms, get the wrong solutions.