Ip Agent

[alberton]

Hi !!!

Is mandatory a Definity R.10 or higher for working with Ip Agent?

Thanks

 

[4merAvaya]

Definity V9 will work wit any version of IP Agent. V8 will only work with V2. Beginnin in V10 Avaya introduced the licensing file concept. R10 and above define the specifice versions of IP Agent that can be used with a specific PBX.

Kevin

 

[alberton]

I have the R3.0 IpAgent version and in its installation doc says that needs Definity R.10 or higher.
My Definity is R9.5 and when I log it as Ip Agent it has not any features as release a call, logoff the agent login,... I think it is a version trouble, but I am not sure and also I thought I did anything wrong.

Thanks

 

[wildcard100001]

It wouldn't matter with login and logoff, but the other options need to be programmed on the station. Such as release, auto-in, after-call etc...

You could always manually dial the feature codes to login, auto-in etc...

Thanks,

Victor

 

[Kenpen]

Start by creating a callmaster station. Then decide if the configuration is going to be roadwarrior(VOIP) or telecommuter. If it is roadwarrior, remember to create and assign a media extension. Now go and configure this station on IP agent. Once again, if it is roadwarrior configuration, select "Cable,xDSL, ISDN". The callmaster station will give you the features needed(relase, login, logout.)IP agent R3 will work an Definity 9.5 as long as you have enough licences.