i currently have agents setup in the office using 4610's. they require the ability to work remotely as well so i have installed IP Agent 6.0 on their notebooks.
the users connect to the corporate LAN using CheckPoint VPN. once they have connected, they launch the IP Agent software. the application successfully connects, in telecommuter mode, to the PBX and allows them to log into their phones.
the problem arises when they either try to make a phone call or attempt to login to the ACD.
the system will call the user at the remote number and then the system logs the user out of the application and prompts the user to log back in again. we cant seem to figure out why it is doing this.
has anyone seen this problem before?
the users connect to the corporate LAN using CheckPoint VPN. once they have connected, they launch the IP Agent software. the application successfully connects, in telecommuter mode, to the PBX and allows them to log into their phones.
the problem arises when they either try to make a phone call or attempt to login to the ACD.
the system will call the user at the remote number and then the system logs the user out of the application and prompts the user to log back in again. we cant seem to figure out why it is doing this.
has anyone seen this problem before?
