IP 500 & Multiple VM's 1

[barbs706]

Hi all.

We currently are using an Avaya IP 500 V2 and would like to setup multiple voicemails to catch all calls.

For example, we have 4 members of staff that rotate on call duty between them. We would like to be able to choose their personalised voicemail greeting from our handsets; either with the buttons or punching in a shortcode.

We had BT install this system 2 years ago and I was told that I could only use 2 voicemail boxes. So they setup two with a weekday evening voicemail and a weekend voicemail.

Is this possible? I have read on the internet that people use something called Voicemail Pro?

I have screen shotted the Admin software so you can sort of see how BT have set it up.

Thanks in advance!

 

[janni78]

That doesn't show much on how the system is setup more than it seems like you have embedded.

I would recommend getting in contact with a BP if you don't know where to start.

"Trying is the first step to failure..." - Homer

 

[critchey]

By looking at the screenshot it looks like you have 2 groups setup as mailboxes. Did they give a reason that you can only do 2? The answer is yes it is possible.

Voicemail pro requires a license and is more complex to setup then embedded.

 

[Pepp77]

They probably said there were two VM channels rather than you could only have 2 mailboxes.

| ACSS SME |

 

[critchey]

I think Pepp77 nailed it. I came back to add to my post maybe they meant you get 2 voicemail channels and he beat me to it.

 

[barbs706]

What are the voicemail channels? Is that how many customers (for example) can access the recordings at a given time?

I've had a look through the IP Admin but its to complex for me. I think we will hire someone to get us where we want to be.

At least I now know our system can do want we want!

Thanks all.

 

[critchey]

Voicemail channels/ports are how many simultaneous connections you can have to the voicemail on your system.

 

[joe2938]

You can purchase additional voice mail channels as well through a BP