IP 500 4.1 w/analog lines wierd issues

[piethief]

Of course I have not personally seen this issue yet, but the users swear it happens.

Issue 1 - They have line appearance buttons, and sometimes when calling out it goes to the wrong phone number. The display shows the correct number in the phone. They do not use a dial out acccess code, but instead select the line appearance. I tested and it worked every time either by selecting specific button, and using the dial out shortcode(9).

Issue 2 - sometimes a phone will ring, no buttons will indicate an incomming call, and the display shows the extension name and number as if idle. It continues to ring when they pick up the handset and the only way to make it stop is to unplug the phone.

Is anyone out there aware of a known issue with 4.1 and analog lines on a 500? I've never ran into this before.

 

[kholladay]

We have experienced item 1 on two occasions. I am certain this is some issue but don't have a PB for it.

On item two I have experienced that a few times and it was always the result of having a shortcode or some other item that overlapped the trunk ID, group ID or line ID (e.g. shortcode of 0 to dial the operator with a line group ID of 0). In every instance deleting the offending shortcode or user (e.g. extn 701 with line ID 701) would correct the issue.

Kyle Holladay
ACA-I, ACA Call Center, ACS-I, ACS-M, TIA-CTP, MCP/MCTS Exchange 2007
ACE Implement: IP Office

"If it worked the way it should you wouldn't need me

 

[groundedagain]

We have experienced item two on an IP500 version 4.0

The ARS was messed up default out of the box. The default ARS was not 50. Blew the config away started again and no problems since. The config was escalated and no one at Avaya has any explanation as to how the default ARS plan can change like that

Jason Wienert
Brisbane, Australia

http://www.centralcity.com.au

GoldMine, Avaya, ACCPAC CRM

Please remember to thank preople for their valuable input.

 

[IPTMarcus]

Is the system grounded? That can solve alot of issues on Analog Lines especially. I have seen it in the past as well, the 2 I have dealt with on this was carrier related. Customer 1 was in a business park where the carrier brought in a big pipe and multi-plexed it out to tenants in the park with equipment that was giving me ringing voltage all over the board. The 2nd customer had an IAD from XO that was very old and was giving out Voltage well under recommended level and wouldn't ring to the phones at all (even though System Status showed the call coming in) replace the IAD and all was good.

 

[aarenot]

see an adit600 unit on the wall where your lines originate, or another channel bank brand?