IP 412 remote access issues connecting to manager

[rm81]

Hello everyone thanks for taking the time to read this,

We have a customer running a IPO 412 on software level 4.1(9)running on ISDN30.

The issue i'm having is that when attempting to connect remotely(Spare DDI used for remote dial in) the dial up connection succesfully connects,the IPO office is viewable(manager used remotely is level 5.08) however the logon credentials supplied (which have been confirmed as being correct) are rejected with the following error being displaid "Communications Error" then the ISDN dial up is dropped.

Strange thing is that I can access the security settings, this being possible i set up a new user account with full admin access, still this fails to connect (had the logon details tested locally and these work fine)

Checking the basics with the end user onsite, call comes in as a data call, default firewall profile on the 412, pointed at different DDI's same result,We have multiple systems on version 4 software running on PRI and havent had any issues (granted the vast majority are IP500's and we are in the process of moving them to version 5)

Just wondered if anyone has encountered this before and if possible could shed any light?

Many thanks in advance

 

[tlpeter]

Give the ipo a reboot and try again.


ACSS - SMEC (IP Office)
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[rm81]

Hi Peter thanks for your reply

I belive it was already rebooted but will have the customer do a reboot again and post back with the results.

Many Thanks

 

[tlpeter]

They need to pull the power, not reboot by manager!!!


ACSS - SMEC (IP Office)
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[rm81]

I'm assuming as modules are involved power down all modules first, then shut down the IPO repower all modules and then power up the IPO last?

Thnx peter

 

[tlpeter]

You can do them at the same time.
The modules startup quicker then the ipo.

ACSS - SMEC (IP Office)
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[rm81]

Reboot being carried out first thing tomorrow morning or Friday morning will post results thnx

 

[rm81]

HI Guys,

I've done a little more digging into this and rolled back the manager to 6.1(9), which would connect, then after an uninstall and complete reinstall of manager to 5.0(15)(previously on 5.0(8))it appears to have resolved it.

I suspect the upgrade from 5.0(8) to 5.0(15) on the manager has resolved it but can't be too sure


tlPeter as always a big thanks for your advice



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