I have installed an IP Softphone 2050 on a customers laptop. When a call comes into the 2050, I can see the line flashing, but it does not ring. I can talk to them and they can talk to me as well. The issue is, it does not ring into the headset. I've tried to set the headset as the ringer in the settings as well as tried to have the phone ring through his pc speakers, but nothing seems to be working. Any ideas?
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IP 2050 Sound Issues
- Thread starter rval80
- Start date
does the PC sound work.
Check these settings and test the pc sound first.
Then check your Softphone settings.
Headset or Handset Microphone
Select the microphone used for making calls. Select USB Audio Device.
Headset or Handset Speaker
Select the speaker used for making calls. Select USB Audio Device.
Handsfree/ Paging/Ringing Microphone
This is the microphone which is used when the handsfree device is selected in the interface. This selection normally should match the Avaya USB Audio Kit which enumerates as a USB Audio Device
Handsfree/ Paging/Ringing Speaker
This is the speaker which is used when the handset free device is selected in the interface. It is also the speaker which is used to play ring tone and the device pages are directed. This selection normally should match the PC's speakers. This allows ring tone and pages to be heard over the PC speakers rather than on the headset
Check these settings and test the pc sound first.
Then check your Softphone settings.
Headset or Handset Microphone
Select the microphone used for making calls. Select USB Audio Device.
Headset or Handset Speaker
Select the speaker used for making calls. Select USB Audio Device.
Handsfree/ Paging/Ringing Microphone
This is the microphone which is used when the handsfree device is selected in the interface. This selection normally should match the Avaya USB Audio Kit which enumerates as a USB Audio Device
Handsfree/ Paging/Ringing Speaker
This is the speaker which is used when the handset free device is selected in the interface. It is also the speaker which is used to play ring tone and the device pages are directed. This selection normally should match the PC's speakers. This allows ring tone and pages to be heard over the PC speakers rather than on the headset
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