Invoices dropping out of unposted batches problem

[erok1050]

Sometimes an invoice drops out of an unposted A/P batch overnight. The invoice number wasn't already used or posted from another batch either.

This has been happening just in the normal course of entering A/P invoices and also after importing a batch of invoices thru Accounting Link from Retail Pro.

Any ideas why this is happening? We're using v4.05. I've never seen this happen in any other MAS90 installation.

Thanks,
Eric Miller
Luxury Optical Holdings
Las Vegas, NV

 

[BigLouie]

You need to look at the raw data through DFDM and see if the invoice is still there but does not have a batch number. Sometimes if you go into the batch and enter the invoice number it will appear and if you might a slight change like put a letter in the comment field and then accept it will be fine again. What happens is that the invoice is still there but it is dropped from the batch file for some unknown reason.