Invalid Serial Number

[cattrall]

Hi

I recently bought a second hand laptop and have installed my copy of licenced copy of Adobe Indesign, which appeared to install perfectly well.

However, when I try to open the program a "personalize your software" popup box appears which asks for my name, company and serial number. My name and company is already completed, but when I enter my serial number I receive the following error:

"the serial number you provided is not valid. Please check your serial number and re-enter it."

This serial number is correct and it was accepted by the software at the beginning when I first installed the software.

I would guess the previous owner had Adobe InDesign installed on the machine in the past and my registry is expecting that previous serial number to be entered here.

Has anyone else experienced this? If so do you have a solution?

I have tried uninstalling the software, restarting, reinstalling. I've even tried the microsoft registry cleanup as well as regsitry mechanic, but still InDesign won't accept my valid Serial Number.

Thanks

Laura

 

[apepp]

...your post is identical to that on the adobe forum, completely identical, this time your not mike though...

...i'd advise you try and contact adobe for serial number issues:

...contact Adobe Customer Services at 800-833-6687 (in the U.S. and Canada).

Andrew

 

[cattrall]

Thanks Andrew....I'm in the exact same scenirio as this pesron so no reason to type out something different. Ive contacted Adobe but still waiting for them to get back to me about it.

Thanks

Laura

 

[apepp]

...try this link...

http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=331649

Andrew

 

[cattrall]

I've tried everything on there....may just end up reinstalling windows and go from there.

Thanks

Laura

 

[apepp]

...i was just about to say if that doesn't work, clean the whole machine off, re-initialize a fresh hard disk...

...a pain, but adobe i likely to advise it in the end if you have tried everything else that they know of...

Andrew