Invalid Password

[reggielfrith]

Out of the blue, "craftr4" comes up as an invalid password through winSPM7 on a Merlin Magix that is 600 miles away from me. Does anyone know the procedure of resetting the password from the main console. I'll have to pass the info onto the site by phone. What's strange is that all of my switches (7) use craftr4 and looking at the last backup, none of the passwords have changed. What could cause this?

 

[samh30]

Sorry to tell you that you can't change the password from the console ,But if you have a direct connection thru the admin port with SPM you can change the password.
Somebody has to change the PSWD it will not change by it self.

Good Luck.

 

[reggielfrith]

samh30, are you saying that someone onsite would have to have winSPM? They couldn't reset the password by plugging a phone into the admin port and program? I need the steps they would have to go through using a console to reset the password.

 

[franke]

reggielfrith
I had thought (erroniously) that you could change the password from the main console, since apparently you cannot, you are left with the following options:

1. Ask the customer who was in their switch, why they changed the password & what is the new password.

2. If the customer has an Audix connected to the Merlin, the password can be changed from the audix console.

3. Call a local vendor for the area and have them reset the password. This will probably cost you a minimum of 1 hour labor.

4. Call Avaya and have them reset the password.

5. Pack a lunch, hop in the car and reset the password yourself.

I would opt for No. 1, even if you are able to remote access the switch with the default password, a hacker would still need to know the remote access telephone number as well as the barrier code and also be running the SPM software; that's alot of work for a hacker. (Got any p.o.'d employees?)

franke

 

[samh30]

You can't change the password from the console period.You have to either log in thru admin port with SPM ,and then you can change the pswd.I don't know a backdoor for it and I believe there is no backdoor for it.

 

[TouchToneTommy]

What is your Auto Backup set to? If it is weekly, and it hasn't yet been a week from when craftr4 stopped working, you could talk someone through restoring the system from the last auto backup, and possibly get the pw back.

 

[reggielfrith]

Thanks everyone for your help. I like franke's answer #5 since I'm in Iowa and the switch is in Arizona and it's January. I'll probably have to go to Avaya for help. Adios...

 

[Pepperz]

If it's a realy, I mean REELEE old Legend try craft without the r4. TipHelp@charter.net

 

[reggielfrith]

Had a tech go to the site to troubleshoot. He couldn't get into the switch either. He thinks the processor is going out because craftr4 will come up jksbdk1 one time and then lwiuhi7 another time. The location has no other problems. Does this sound like a processor problem? I would guess other problems would arise if th processor was dying. Any ideas?

 

[samh30]

what you mean by craftr4 comes up jk....,If you log in direct connection you don't have to enter any password .By log in directely you will be able to change the password without knowing the password.I don't think you have a problem with the processor,thats my opnion.

Good Luck.

 

[MrTelecom1]

as samh30 said, you don't require a password locally, and can change it with spm/spm via Audix/WinSPM, but know that the password wants to be 7 digits, and dont hit <enter> after entering your seventh digit!