invalid option when trying to dial 3 digit ext number??? 2

[techjr]

Hi everyone...Prologix/G3 question..

Can someone out there tell me where to go to activate an extentsion numbers(actully the ext.# is already programmed and working, but then you call the Main Number an auto attendent will answer and instructs you to.... if you know your parties ext.# please dial the 3 digit now,that it should ring that ext.# automatically...what I hear is (you have dialed an invalid option!!) I've looked at COR & COS and even copied an exsiting number thats working fine. I know there's a step I've missed when I put this new Group of extentsion 500-600 in the Switch Prologix/G3...where do I go?????

Thanks Again!!
Techjr

 

[PappaG]

What are you using to do the auto attendant if this is a vdn with vector the check the vector collect digits step. If this is audix check its dial plan.

 

[98Converter]

It could also require an entry in the VRT... I've seen companies manage their inbound calls (via goto step if digit are in table x).

change vrt 1 to view.

Thanks,
CJH

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