Invalid Agent ID

[pcutler]

Hi,

One of our ACD agents is getting an “Invalid Entry” message when she enters her Agent ID on our Option 11C Rel 25 switch.

The agent picked a random 4-didgit number and was able to log in. Not good for reporting.

Does anyone have any suggestions on how I can recover ( and reuse) the “Invalid” ID?

 

[Guest_imported]

print it out in ld 20 just do a print dnb and the id number it should tell you if some one is useing it.