Intuity VM mode question

[jayjr1105]

Have an install coming up where the client really wants the feature where you are called when you have a voicemail message waiting. It appears to need Intuity mode instead of "IP Office" mode for embedded VM.

Are there trade-offs with this? Is Intuity antiquated?

Here is what I found on the Ringback feature

http://marketingtools.avaya.com/kno...ts/embeddedintuity/voicemail_notification.htm

 

[TouchToneTommy]

Use "Outcalling", not Ringback. Outcalling is available in both Intuity and IP Office mode

 

[jayjr1105]

So you add that from source numbers for each user it appears. Does the act of adding P + phone number activate it?

Wait, it looks like that needs VMPro?

 

[joe2938]

no you log into voicemail and turn it on, I believe it is option 6. Then listen to all prompts

 

[jayjr1105]

Okay, it's actually *07 when you dial into your VM box. Have it working with one major issue....

When the phone system called my cell phone, you have to answer it instantly because it only rings for like 3 seconds max. Any way to extend that?

BTW, tested this on our production system on 9.1 Customer will be on 11.0

 

[joe2938]

Yes on your user tab extend the no answer timer.

 

[jayjr1105]

Do you mean User-Telephony-Call Settings? There is a No Answer Time there but it's already set to 20 seconds.

 

[Westi]

Never used outcalling on an embedded system TBH.
does that actually work?
I thought only VmPro has that option


[!]EDIT [/!]
found it after a bit of digging in the embedded mailbox guide

http://marketingtools.avaya.com/knowledgebase/businesspartner/index.php

Some days I should just call it quits at 6pm


Joe W.

FHandw, ACSS (SME)


"This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter

 

[TouchToneTommy]

INTUITY MODE:

4.2.3 Setting Your Outcalling Timeout
The timeout controls how long the outcalling call rings the destination number before hanging up if not answered. The default is 15 seconds with the maximum being 59 seconds.

If the destination specified is an internal number, outcalling does not go to voicemail if unanswered. However, if the destination is an external number with its own voicemail, the timeout must be set to less than the time before the external voicemail might answer. For example, if you have voicemail active for your mobile telephone, where any calls go to voicemail if not answered after 30 seconds, you must set the outcalling timeout to less than 30 seconds.

To set your outcalling timeout:

1.Log in to your mailbox.
2.Press 6 for change outcalling information.
3.Press 1 to configure your outcalling options.
4.Press 2 to change the length of the timeout.
5.Enter the time out length between 5 and 59 seconds.
6.Press # to confirm the time out length.
7.Press *7 to return to the outcalling menu.



IP OFFICE MODE:

4.2.3 Setting Your Outcalling Timeout

The timeout controls how long the outcalling call rings the destination number before hanging up if not answered. The
default is 15 seconds with the maximum being 59 seconds.

If the destination specified is an internal number, outcalling does not go to voicemail if unanswered. However, if the destination is an external number with its own voicemail, the timeout must be set to less than the time before the external voicemail might answer. For example, if you have voicemail active for your mobile telephone, where any calls go to voicemail if not answered after 30 seconds, you must set the outcalling timeout to less than 30 seconds.

To set your outcalling timeout:

1.Log in to your mailbox.
2.Press *07 to access your outcalling settings.
3.Press 1.
4.Press 3 for timeout entry.
5.Enter a number between 5 and 59 and then press #.