Intuity/S8700 and IP Office

[Phonia]

I've got multiple IP Office locations getting their voicemail services from an Intuity Audix off an S8700. The problem is with integration -- most of the IP Offices integrate successfully (playing the personal greeting), others get the "Welcome to Audix" prompt.

One of the possibilities we've been researching has been with regard to switch number in the subscriber data, but so far we haven't figured out what might be missing.

What settings should I verify, both in the Intuity and the Definity? We're pretty sure that we've exhausted all options in the IP Office.

Thanks all...

Phonia
Telecom Goddess

 

[orypecos]

Does the "switch number in the subscriber data" match the data for each individual telephone system?

Da-vi'do
P.S. For the best response to a question, read FAQ222-2244. Also give the type & version of your voice mail & pbx & preview your post to make sure it is complete & understandable. Please answer all questions so that I may have the info to assist you. Leaving a post on how you fixed the problem will also be appreciated.