Can anyone tell me how I can retrieve some reporting on Intuity LX?
The report I am looking for is...when you reach someone's audix and it says please leave a message or dial 0 if urgent...I need a report showing which extension the person has tried to call and then had to press 0 instead of leaving a message as they have not picked up.
The issue is that people are not answerinf their phones and therefore the caller is going to audix and dialling 0 and the reception (who pick up these calls) are inundated.
Please help
The report I am looking for is...when you reach someone's audix and it says please leave a message or dial 0 if urgent...I need a report showing which extension the person has tried to call and then had to press 0 instead of leaving a message as they have not picked up.
The issue is that people are not answerinf their phones and therefore the caller is going to audix and dialling 0 and the reception (who pick up these calls) are inundated.
Please help