I'm trying to overlay all methods of communication with our travel department. So far I have the reports from BCMSVu our call management system, and e-mail counts. They both measure traffic volume and time of day. However, I don't currently measure voicemail. We use Avaya Intuity MAP 40 and a am wondering is there a way that we can get information from that? What I'd like is number of messages and time of day.
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- Thread starter gobuffs
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No, there is really no way to count the number of emails a particular mailbox gets in a day. What you would do instead is use a VDN to do the counting for you. Instead of the "messaging" step, use a "route-to" step in your vector. (since you mentioned BCMSVu and your "travel department" I am assuming you are using vectors.) This would go to a VDN. That VDN would obviously go to a vector, then that vector would contain your original messaging step. Then, anytime a call goes to the original messaging step it now goes to a vdn that you can measure via BCMSVu. A simple counter!
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