Intuity Audix system version info 3

[aecgts]

We have an Intuity Audix VM system running with a Merlin Magix PBX. The guy who oversaw all this being installed and who got the training from the vendor is no longer working here.

I am looking for instructions on how to go into the Intuity UNIX box and view the software version info of the VM system. I need this to be able to download the correct iteration of documentation & manuals from the Avaya web site. At this point I don't know which product name(s) and versions to go into on the Avaya support site to get the right manuals.

Thanks,

Art

 

[dagwoodsystems]

Hopefully you at least able to login this box. If this is an older MAP (which also may say "Intuity" on the front), choose Customer/Services Administration, System Verification, and then View Installed Software.

If Customer/Services Administration isn't available from your mail menu, please post what you do see. I'll try to point you in the right direction based on that.

Tim Alberstein

http://www.dagwoodsystems.com

 

[phonesrus]

If it has a tape drive only for backups then it would be an R-4, if it has a CD drive with a travan tape drive or MO disk then it would be a R-5.x device.

 

[aecgts]

Thanks. Both replies helped a lot. I can now see that we definitely have a R4 system. Can anyone tell me exactly which product listed here:

http://support.avaya.com/japple/css/japple?PAGE=ProductIndex

that I should be looking at for documentation? The manuals I found in our server room don't really help much in trying to determine exactly where to go online for docs.

Art

 

[Dexman]

This one might be it:

http://support.avaya.com/japple/css...bucketID=160259&temp.releaseID=132972&x=7&y=6

If it ain't broke, I haven't fixed it yet.

 

[comdata]

You may want to click on Customer Services Admin > System Verification > View Installed Software page down 12, 13 pages (number of pages determined by how much software s installed. Be patient, it may take a couple of minutes before it displays any info. It should display the current version of your software under audix software. Hope that's for you are looking for.