Intuity Audix over c-lan

[jamesmathews]

Hello All,
I was hoping someone could help shed some light on a small problem i am haveing trying to configure an Intuity Audix over c-lan to connect to a Definty.
The definty (SI) is currently R7 and i have set the switch up as normal, ie, ethernet data module-on port 17,set up a processor channel etc but the link will not start, when you display link 2, it says that it is connected but there are no active channels.
The thing that i cant understand, is that when you use the command ping ip....i am getting good responce times from the switch to the Audix, but from the Audix to the switch i am getting 100% packet loss.

Any help would be greatly appreciated.

 

[clausen]

Don't forget to add the ethernet data module. If you don't the link will no come up, so it looks like you need to add it.

Hope this helps

Chris

 

[Armo2]

Hi,

I had the exact same problem and it was a real bugger, it asks for the extension again for you to leave a message and when you monitor the ports it comes up as .cim?

I guess this is a new install? Try double-checking all channels are set as the DNIS_SVC service & that all of the extensions in the hunt are mapped to the channels correctly.

Also, it's worth going into the port monitor and dialling the hunt, go through the 32/64 or whatever number of members you've got and seeing what each individual channel comes up as i.e. .cim, dnis or whatever.

Hope this helps,

Chris

 

[jamesmathews]

Hi, I have been able to finally start the link, I found the problem was actually an eror in the way the node-names were set up.

thanks for your help.