Intuity Audix auto attendant and Definity G3

[mecielo]

I currently have the auto attendant set up so that if a caller presses 0 they will be routed to the attendant console extension. The call succesfully rings to the attendant console, but the call is never answered by voice mail. What is the proper configuration so that after three rings the caller will be routed to the attendant consoles (receptionist) voice mail?

Thank you in advance for your help.

 

[wthekin]

Hi mecielo,

As I known console haven't cov path, so you need setup a hunting group for this.

wthekin

 

[Bobg1]

What you could do is give your attendant an extension number
then you could set your auto attendant to transfer to that extension and put coverage on the extension.
The real question is WHY do you want to send attendant calls to voice mail?????????
This defeats the purpose of having an attendant.