Interrupting transfer process 2

[phonesaz]

I am wondering if there is a way to stop an in-process transfer. Specifically - a client calls in, the operator transfers them to an off-site number. The off-site doesn't answer; the call calls go the off-site person's cell phone. The operator notices the line is still flashing on her system access button, so she picks up the button and the client says well if Diana isn't there can I talk to Mike. If she presses the transfer button again, the system completes the transfer to the first caller, dropping it from her system access button without allowing her to re-route the call.

Is there a way to interrupt the transfer process so she can transfer the call to a second person? I have never had this requested before. Went to site and verified that a) she can pick up the call again and b) pushing the transfer button completes the first transfer and I am not sure the best way to give her the functionality of transferring the call to a second person. She swears she could do it on her Merlin Magix, but I think that is because she was on a line appearance at an operator console, not a system access button on an IPO. Thank you.

 

[holdmusic34]

Yes. Don't blind transfer.

Use call appearance keys.

Also>features>pick up>any to bring the call back if you blind transfer internal.

Your choice of beans, chicken, be-be-beef, or pork

 

[intrigrant]

Dial *34

 

[intrigrant]

No, that is MOH, dial the call steal shortcode. I forgot the code

 

[phonesaz]

Intigrant - thank you - I think the call steal (*46) will work. Holdmusic34 - I am not sure I understand. Isn't the call on 'soft hold' on a call appearance button as the first action in a transfer? I am not sure what to do differently with the call appearance buttons. I think I am missing something. Thank you.

 

[holdmusic34]

[URL unfurl="true"]http://marketingtools.avaya.com/knowledgebase/user/ipoffice/mergedProjects/manuals/phones/qrg/1408qrg_en.pdf[/url]

>Answering and making a call

Your choice of beans, chicken, be-be-beef, or pork

 

[phonesaz]

Read the guide - have covered word for word in more training sessions than I want to remember... still not sure what you are trying to tell me. I answer a call on a call appearance button, I transfer it, for some reason I choose to pick it up while it is still flashing because I want to offer to transfer it to someone else, not sure how the guide addresses it. You generally give really good advice (not sucking up...too much...) so I have to be missing something here.

 

[holdmusic34]

Just tried this.
Press drop when on the second call and press the original call appearance key to begin the process again. Everything else will complete the transfer.

Your choice of beans, chicken, be-be-beef, or pork

 

[phonesaz]

The 'drop' did it. Thank you so much.

 

[holdmusic34]

No worries.

That was left handed.