My friend has a Dell laptop that is a couple of years old. She has Internet Explorer 7 installed on there, along with some version of McAfee's Personal Firewall. Unfortunately, I can't give any more specifics because I don't have the laptop in my possession, but am hoping someone might be able to point me down the road with respect to the problem she is having. All of a sudden, just recently, her IE7 stopped working. It still launches, but you can't browse to any site. It even shows it attempting to locate the site in the status bar at the bottom of IE7, but it never gets there and nothing ever loads. Sometimes it shows it trying for the IP address in the status bar and sometimes it shows it trying for the hostname (i.e. All other internet connectivity appears to be fine (i.e. I can ping other sites, run AOL, even browse the web off of AOL's built-in browser, etc.) but can't use IE7 to browse the web. She seems to recall some sort of prompt that popped up right before this happened, but doesn't really remember what it was, or what she clicked for it. I had it it my possession briefly, and checked out all the IE7 settings and they all looked good. I also reset IE7 to factory defaults and that didn't help. I disabled McAfee's Firewall and still no go, and then killed most of the background processes and shut down non-essential services and it still didn't work. I even tried launching IE7 with no add-on's installed and still got nowhere. Any other help that anyone can offer? Thanks!
- Marc
- Marc
