International Calls QUEU ATTN

[MLMPJM]

I am new to TekTips, new to CS1000 admin, with a new company, who does not have a maintenance contract. Previous admin retired and no one knows much about how things were setup. ie. No one knows if this ever worked correctly but what I was told was that there was an issue with the carrier SIP and someone performed an INI and since then whenever someone tries to call internationally 9-011-xxxx, the calls go to the Attendant instead of routing out to the carrier.

*** Here is my call trace ... from what I found on here how to run an Enhanced Trace.
*** I removed some details I didn't think pertinent.
*** I dialed 9-011-613-966-94916 (Australia TOD test number)

ld 80
.entc 180 0 06 15 0005 DEV
.gotr

.
TIM211 15:15 14/5/2019 CPU 1
15:15:04 14/05/2019
VTN 180 0 06 15
KEY 0 SCR MARP ACTIVE VTN 180 0 06 15

ORIG VTN 180 0 06 15 KEY 0 SCR MARP CUST 0 DN 3041 TYPE 1165
SIGNALLING ENCRYPTION: INSEC
MEDIA ENDPOINT IP: 172.16.53.209 PORT: 5200
TERM NONE
TDTN 124 SLOT 0 1 PTY SLOT 0 1
DIAL DN NONE
MAIN_PM READY
TALKSLOT NONE
QUEU DIAL
CALL ID 0 29603


.15:15:04 14/05/2019
VTN 180 0 06 15
KEY 0 SCR MARP ACTIVE VTN 180 0 06 15

ORIG VTN 180 0 06 15 KEY 0 SCR MARP CUST 0 DN 3041 TYPE 1165
SIGNALLING ENCRYPTION: INSEC
MEDIA ENDPOINT IP: 172.16.53.209 PORT: 5200
TERM NONE
TDTN 124 SLOT 0 1 PTY SLOT 0 1
DIAL DN 9
MAIN_PM DIAL AUX_PM NARS_CALL
TALKSLOT NONE
QUEU NONE
CALL ID 0 29603

AUX NARS


.15:15:12 14/05/2019
VTN 180 0 06 15
KEY 0 SCR MARP ACTIVE VTN 180 0 06 15

ORIG VTN 180 0 06 15 KEY 0 SCR MARP CUST 0 DN 3041 TYPE 1165
SIGNALLING ENCRYPTION: INSEC
MEDIA ENDPOINT IP: 172.16.53.209 PORT: 5200
TERM NONE
TDTN 124 SLOT 0 1 PTY SLOT 0 1
DIAL DN 011613
MAIN_PM WAIT AUX_PM
TALKSLOT NONE
QUEU ATTN
CALL ID 0 29603

*** Here is what I found in CS1000 Element Manager related to "011".
*** I know how to run LD commands, but I am not sure about what LD's to use, nor what related parameters for each entry, or what they are telling me. ie. I can dump whatever is needed, I just don't know what to pull.
*** I come from an Avaya Red CM/Definity background. I am simply trying to put together this puzzle, presuming it should make some logical sense on how to route an international call.

Routes and Trunks
Route: 100 Type: TIE Description: SIP TRUNKS
Route: 110 Type: DID Description: VERIZON
Route: 111 Type: DID Description: ATT

Dialing and Numbering Plans
Special Number -- 011
Flexible length: 0
International dialing plan: NO
Type of call that is defined by the special number: NONE
Route list index: 110

Route List Block Index -- 110
Initial Set: 0
Number of Alternate Routing Attempts: 5
Set Minimum Facility Restriction Level : 0
Data Entry Index -- 0
Facility Restriction Level: 0
Digit Manipulation Index: 4
Free Calling Area Screening Index: 0
Free Special Number Screening Index: 0
Data Entry Index -- 1
Facility Restriction Level: 0
Digit Manipulation Index: 0
Free Calling Area Screening Index: 0
Free Special Number Screening Index: 0

Digit Manipulation Block Index -- 4
Number of leading digits to be deleted: 0
Call Type to be used by the manipulated digits : NCHG

Any help is greatly appreciated!

 

[MaJo13]

Anytime you are going to do a INI or Reset you should go to LD 43 and do a data dump (EDD). Have you tried to access the trunks directly with ACOD without going thru NARS/BARS in order to make sure the problem is in your system which it probably is. Also print the AC1 and AC2 in LD 90 as well as the SPN and make sure there is nothing programed for 90... that tells the system to do something else.