International busy

[Telecomboy]

I have a IP Office R2.1 that is having issues with international dialing. After hours of troubelshooting I was able to pin-point the problem. If an extension has an incoming call route assigned to it, it cannot dial Internationally. When I erase the incoming call route for an extension, International calling works fine again. I don't see what the correlation is between incoming call route and dialing out internationally. Has anyone else had this issue?

Short term solution I changed incoming call routes. Example- For extension 200, I am sending the incoming call route to destination 1200. Then I created a shortcode 1200, telephone number 100, feature dial extension. This works, but I have to assume I am missing something here.

Any help would be appreciated.

 

[IPGuru]

Are you using any form of LCR routing for your international calls?
a user with DDI will send its DDI number as its outbound CLI, if this is not registered with your provider it could be the cause of your problem

as a quick test add the following short code

SC 00N
Telephone number <lcr prefix>.S<main number>
feature Dial.

Note the above assumes that you are in the UK & donot dial an access code for outbound calls.

 

[Telecomboy]

I am not using lcr. my sc is as follows (north america):

sc: [9]011N;
tel: 011N
Feat: Dial3k1

Would I need to change the tel number field to 011NS<main number>?

 

[Morrack]

For international calling, always use Dial instead of dial3k1 - however if that were the only problem you would be able to call some countries but not others.

What exactly happens when one of your users with a DID (north american term for DDI for our UK friends) assigned to him attempts to call internationally?

And yes, I would go ahead and try 011NS<main number>

Peter

 

[Telecomboy]

If they have a DID assigned: you can dial the whole number, it tries to connect, then you get a fast busy. The number appears in the display as if it is trying to dial the number when you get the fast busy.

As soon as you take the DID off: You dial the number, it connects.

 

[IPGuru]

thes definetly sounds like your DID range has not been registered with your international carrir & is being blocked.

Use my earlier suggestion for force the outbound CLI presentation for international calls.

otherwise a monitor trace may be required to see where the call is failing