Is there a way to get a whisper on an internal trasfer. Aspect’s reasoning for this is on “Announced/Warm” transfers the initial part of the call will be agent to agent so the receiving agent will determine how to handle the customer based on the description they receive from the sending agent. This is wonderful, except that there are many "blind transfers" internally and CSRs do not how to answer when they are working multiple applications.
Does anyone have a work-around or solution? Thanks
Does anyone have a work-around or solution? Thanks