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Internal routing based on originating DN
- Thread starter Jay2003
- Start date
Yo can route calls by using the CLID. This can therefopre be used for both internal and external calls.
A simple script could be based around.
Script Variables:
callsA CV CLID type set 1234 1235 1236
CallsB CV CLID type set 2345 2346 2347
In the script have something along the lines
if CLID = callsA then
QUEUE TO SKILLSET skill1
else
if CLID - callsB then
QUEUE TO SKILLSET skill2
end if
Note. This is example script, I do not confirm accuracy of syntax as I am doing this quickly.
Paul DS
A simple script could be based around.
Script Variables:
callsA CV CLID type set 1234 1235 1236
CallsB CV CLID type set 2345 2346 2347
In the script have something along the lines
if CLID = callsA then
QUEUE TO SKILLSET skill1
else
if CLID - callsB then
QUEUE TO SKILLSET skill2
end if
Note. This is example script, I do not confirm accuracy of syntax as I am doing this quickly.
Paul DS
- Thread starter
- #3
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