Internal Issues with DTMF on internal embedded voicemail on digital sets ONLY

[Cat5Jive]

Hi all,

I have a strange issue on IP Office 9.1.12 on a new install. DTMF tones working fine on inbound calls to system and outbound calls out of system. When any digital phone (Combo Card x 2, DS8x 1, DS16 Module) across ANY of the digital set modules tries to call internally to check their voicemail via shortcode "?" to enter user ID and voicemail password, the DTMF tones are not recognized. System gives "Enter your user" and when input nothing happens and the system prompts again. No issue whatsoever from the 2 x 9608 IP sets on the system. No issue when dialing in from outside from mobile or external number. Workarounds are working fine for the time being but the customer has several "virtual users" without desk phones who need to be able to log into group or user voicemails via the shortcode but no dice. Any thoughts on this??

Thanks!

C5J

 

[Westi]

We had the same issue and it was the phones. Of course we replaced the combo and digital cards, the processor and even the SD card but in the end there is a series of 9500 phones that has issues.
try one with a serial number far from the other ones and it will work

Joe W.

FHandw, just expired ACSS (SME)


"This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter

 

[Cat5Jive]

@Westi really?? That seems so unlikely but I'll try moving one of the 9508s off that system and onto a different one and see if I can replicate the issue on a different switch. Thanks for your input!

C5J