Internal calls interrupt transfer of incoming call

[parkgroup]

when someone calls and reception answers and you want to transfer them and then someone else from inside office calls reception, she is not able to transfer.

I have have tested, asked Somebody to call my extension while I am trying to transfer a call to voicemail and indeed I wasn't able.

I have called and told the receptionist why don't you just put them on hold and answer the internal call and then pick up the call and transfer, she said she wants to be able to transfer while someone from inside is calling. I have goggle the situation and was not able to pick up anything

Is it possible?

 

[gberger]

Program a transfer button on her phone.Feature *3 + button + Feature 70.
You loose the transfer button on the softkey whan you receive another that's why it's allways better to program a second transfer button on the receptionnist phone.

 

[MikeDThePhoneGuy]

You need to increase the amount of Intercom buttons on the phones. If you don't have 2 or more Intercom buttons you will not be able to recieve an internal call and transfer a call to Voicemail.

Enter terminals and sets...go to the ext #, line access, intercom keys...add as needed per set.