Internal calls delay in going to coverage

[row1030]

We have a customer with MM 1.1 for Exchange with a T1/QSIG integration that started experiencing a delay when internal or transferred calls cover to voice mail- after the go to cover tone there is a several second delay before voice mail answers. External DID calls work properly when they cover. Traces of both scenarios have identical data, but you can watch the long pause between the "no answer station" step and the "coverage path 1" step in the trace.

 

[jamcb80]

I had a similar issue with this as well. Although we have an MSS... There was a good 3 to 4 second delay between the call and the greeting finally picking up. I tried everything on MM but had no luck. My BP finally got rid of it through ‘cha sys cov’ and altering the response interval for local and off-net calls. Don’t know if this helps, but it got rid off my issue:

Local Cvg Subsequent Redirection/CFWD No Ans Interval (rings): 3
Off-Net Cvg Subsequent Redirection/CFWD No Ans Interval (rings): 2
Coverage - Caller Response Interval (seconds): 0
Threshold for Blocking Off-Net Redirection of Incoming Trunk Calls: 1

Thanks,

Joe