Internal but no external auto-reply? 1

[JBruyet]

Hey all,

We just created an account for the general public to send in their thoughts on some upcoming initiatives we're going to implement at work. We created an auto-reply using one of the templates in Outlook 2003. That auto-reply works fine when tested internally, but there is no reply when tested externally. I had heard that Exchange 2000 & 2003 by default do NOT sent external replies. I checked my Exchange 2007 settings and discovered that 2007 DOES send external replies by default. Does anyone know how to get external replies working in this situation?

Thanks,

Joe B

 

[7139]

If you turn on OOF with Outlook 2003 it only turns on the Internal OOF. If you need the external you have to set it using either OWA or Outlook 2007.

 

[JBruyet]

7139, we're not using the Out Of Office Assistant. We're setting up the response using an Auto-Reply rule. Any ideas for us on that?

Thanks,

Joe B

 

[7139]

oops...didn't read properly! Sorry. Only thing I can think of is to check Organisation Config>Hub Transport>Remote Domains>Properties of Default and the second tab. Allow automatic replies should be ticked.

 

[Zelandakh]

Agree - suspect the config of the connector which is suppressing the messages.

 

[JBruyet]

Hey all, sorry I didn't get back regarding this issue. Here's the resolution:

1) Start the Exchange Management Console
2) Go to Organization Configuration
3) Go to Hub Transport
4) Select the Remote Domains tab
5) Double-click the Default domain
6) Select the Format of original message sent as attachment to journal report tab
7) Under Message Format Options put a check mark in the Allow Automatic Replies check box

Now it works great. Thanks for all the responses!

Thanks,

Joe B

 

[Zelandakh]

<cough>
Tip the 7139
</cough>

 

[JBruyet]

Faux Pas resolved.

Sorry 7139, I forgot where I received the instructions. You definitely helped me out on this one. If the General Manager's Administrative Assistant bakes me cookies again I'll think of you while I eat one.

Thanks,

Joe B

 

[Zelandakh]

That's all we ask. You provide the mental stimulus / problem, we provide the solution, you provide the star, impressed parties provide the cookies.

Everyone wins and no-one gets hurt. Oh, and cookies are had.