Internal and External MOH

[watchdovr]

I have set up two different messages in the MOH file management, 1 for internal(calls from phone to phone within the facility) and 1 for external messages (calls from outside the facility).
I can only get one message to play for both types of calls that get placed on hold.

Can someone help, I don't know what additional information is needed so I'll wait for a responce to make sure I give the configurations needed.

Thanks everyone.

 

[watchdovr]

additional info
we have cisco version 7.0 UCM

 

[pndscm]

You can't feed 2 different MOH streams based on internal and External calls to my knowledge. The 2 choices are User MOH, when a user places a call on hold and Network MOH for park and transfered calls on while on Hold.