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Internal and 911 only

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newglide

MIS
Apr 18, 2011
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I am trying to set up a station that only can dial internal and 911 calls only.
I played with the Class of Restrictions (COR) and I am able to block all out bound calls which is also not allowing 911 calls.
I know i am missing something simple here.
I have CM 6.3 and use ASA to configure.
 
My COR is...
CLASS OF RESTRICTION

COR Number: 2
COR Description: Internal and 911

FRL: 2 APLT? y
Can Be Service Observed? y Calling Party Restriction: outward
Can Be A Service Observer? n Called Party Restriction: none
Time of Day Chart: 1 Forced Entry of Account Codes? n
Priority Queuing? n Direct Agent Calling? n
Restriction Override: all Facility Access Trunk Test? n
Restricted Call List? y Can Change Coverage? n

Access to MCT? y Fully Restricted Service? n
Group II Category For MFC: 7 Hear VDN of Origin Annc.? n
Send ANI for MFE? n Add/Remove Agent Skills? n
MF ANI Prefix: Automatic Charge Display? n
Hear System Music on Hold? y PASTE (Display PBX Data on Phone)? n
Can Be Picked Up By Directed Call Pickup? n
Can Use Directed Call Pickup? n
Group Controlled Restriction: inactive
My route pattern for 911 had FRL set to 0
 
What do your route patterns look like do you have one for 911 calls with frl 0?
 
I changed the FRL to 0 and changed the calling party rest to none and everything is good.
My FRL for 911 in the route pattern is 0 all my other route patterns FRL is 1 and 3.
 
nope.
As you can see in my route patterns, 911 has an FRL of 0 everything else has an FRL of 1 or 3.
I am letting the FRL handle the restrictions.

ROUTE PATTERNS
Route Name/Trk FRL Hop IXC BCC TSC CA-TSC ITC Service/Feature
Pat Pref Grp Lmt 0 1 2 M 4 W Request
1 911
1 3 0 user y y y y y n n none rest
2 4 0 user y y y y y n n none rest
2 Local
1 3 1 user y y y y y n n none rest
2 4 1 user y y y y y n n none rest
3 LD
1 3 3 user y y y y y n y as-needed both
2 4 3 user y y y y y n n none rest
4 International
1 3 3 user y y y y y n n none rest
2 4 3 user y y y y y n n none rest
 
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