Intermittent calling out issue "waiting for line" PRI T-1's

[ScotttB]

We have an IP Office 8.1 (81) with 6 PRI T-1's form XO Communications. On certain calls we get waiting for line. We are pretty sure the issue is with the carrier. In our trace we get a message back from the carrier unallocated (unassigned) number. But, they carrier says they are seeing national unknown, where they expect either national E.164 or unknown unknown. The T-1's are NI-2 B8ZS ESF. Provider is set to Local Teleco, and in the ARS there set as Dial3k1 We are sending 1+ac+number Is there someplace in IP Office to change that? So the carrier see's either National E.164 or Unknown Unknown?

 

[ScotttB]

UPDATE, I found that I can and added NI2_CALLED_PARTY_TYPE=UNKNOWN in No User. But we still get the intermittent waiting for call.

 

[HeathBCT]

Are you getting any resource errors in SSA (stating that all lines were in use?) maybe it is a line issue.

ACSS - SME

 

[smokinjoe2938]

have you isolated which pri is connected when you get the waiting for line message? also could possible be a bad pri card

acss sme acis sme acss cm 5.2.1 acss cm and cmm acss aura messaging.

 

[ScotttB]

We have seen it on all 6 PRI's. They are asking us to send E164, which means we need to put a 1 in the prefix of the line. So our sent number is 11 digits not just 10. But I don't think that will fix the issue. We can't changed that until tonight because it causes a reboot.

 

[smokinjoe2938]

This doesn't make sense, with that logic all calls would give that error from the circuit provider, putting a 1 in the line prefix is more for returning calls from a phone call log. I bet this is a provider issue!

acss sme acis sme acss cm 5.2.1 acss cm and cmm acss aura messaging.