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Intermittent Buzz.

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dulfo666

dulfo666

Technical User
Jan 1, 2007
488
GB
Issue:
CS1000E
S4.50W
CC6.
i1150e phones
forced calls.

Call comes to a skillset, about 75% - 80% of the time the call will buzz and get presented to the agent.
The other few times the call comes through without the buzz.

Has anybody experienced this and if so how they got around it.
 
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I have done some further testing on this.

I have put through 30 calls and all got presented correctly. What I did notice though was that the beep in the ear through the headset was fairly quiet.

Is there a way to increase the volume.
 
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