We are a company with 130 odd users running citrix over cisco routers (20 sites). We are running w2k terminal server (SP2), with Citrix sitting ontop. We have 2 servers with load balancing running. The types of applications that we are running are the standard Office apps along with JDE Oneworld, and a mumps legacy s/ware.
We have been experiencing numerous problems within the citrix realm and was wondering if any guru's out ther may have any ideas?
1) Users are experiencing problems with mouse keystrokes ie. when they click to save a file, and chose file location there is no response from the mouse.
2) Users cannot use the Alt + option to switch between the applications. We have been told by our support consultants that this option should work, but it does not (Yes - the biological interface at the other end did have the num lock on :x)
3) when watching the metaframe administatration, we can loose a balance of x connections on both servers (between 10 - 15 users, random number) as if lines have been dropped. But there is not a line problem as some users at the same site are logged on others are kicked off. when looking in the event log you get the error:
Application.log
Replication of Licence information failed because the licence logging service on server X could not be contacted
(Service was started on server)
4) We are getting console connections, the blue PC icon (with no information attached) in metaframe admin (can provide picture evidence), and the only way to clear these is to reboot the server.
4) Users can log on over citrix and actually load the server desktop area. This is intermittant, and all the "security" elements are in place to prevent such a security breach.
5) A user managed to save a wallpaper to her desktop. It is not stored on the local pc, as there is nothing there. Everytime she changes between screens she get's the picture flashing up - of Whinny the Poo having a "bad" day.
6) both servers have same spec and build (and at same time) but users have 2 different types of logon screens depening on what server they log on to. One has the ICA client log on, and the other the W2K server logon.
The Servers are based on:
W2k Build 2195 Sp2
Metraframe 1.8 Build 260 SP3.
I'm just an bystander in this process, but intrigued to know if there is anyone out there that can suggest any good ideas - apart from blasting the lot and starting again. It has even stumpted our support contractors as they have never seen half these things on a site before - so if you fancy a real challenge - have a think about this one.
All replies greatly welcomed!
Cheers
M29
We have been experiencing numerous problems within the citrix realm and was wondering if any guru's out ther may have any ideas?
1) Users are experiencing problems with mouse keystrokes ie. when they click to save a file, and chose file location there is no response from the mouse.
2) Users cannot use the Alt + option to switch between the applications. We have been told by our support consultants that this option should work, but it does not (Yes - the biological interface at the other end did have the num lock on :x)
3) when watching the metaframe administatration, we can loose a balance of x connections on both servers (between 10 - 15 users, random number) as if lines have been dropped. But there is not a line problem as some users at the same site are logged on others are kicked off. when looking in the event log you get the error:
Application.log
Replication of Licence information failed because the licence logging service on server X could not be contacted
(Service was started on server)
4) We are getting console connections, the blue PC icon (with no information attached) in metaframe admin (can provide picture evidence), and the only way to clear these is to reboot the server.
4) Users can log on over citrix and actually load the server desktop area. This is intermittant, and all the "security" elements are in place to prevent such a security breach.
5) A user managed to save a wallpaper to her desktop. It is not stored on the local pc, as there is nothing there. Everytime she changes between screens she get's the picture flashing up - of Whinny the Poo having a "bad" day.
6) both servers have same spec and build (and at same time) but users have 2 different types of logon screens depening on what server they log on to. One has the ICA client log on, and the other the W2K server logon.
The Servers are based on:
W2k Build 2195 Sp2
Metraframe 1.8 Build 260 SP3.
I'm just an bystander in this process, but intrigued to know if there is anyone out there that can suggest any good ideas - apart from blasting the lot and starting again. It has even stumpted our support contractors as they have never seen half these things on a site before - so if you fancy a real challenge - have a think about this one.
All replies greatly welcomed!
Cheers
M29