intermitant calls not going to voice mail

[hurricaneguy]

We have an intermittent problem in that some calls to a user are not going voicemail on no answer.

Some times if he is in a meeting he will let the phone ring to have VM pick up but it just rings and rings with no answer by VM.

I cant see any issues but maybe a fresh set of eyes will help. Of course I cannot duplicate the issue.

TN 005 0 00 04
TYPE 2616
CDEN 8D
CUST 0
AOM 0
FDN 740
TGAR 1
LDN NO
NCOS 0
SGRP 0
RNPG 2
SCI 0
SSU
LNRS 16
XLST
CLS CTD FBD WTA LPR PUA MTD FNA HTA ADD HFA
MWA AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD CCSD SWD LNA CNDA
CFTD SFA MRD DDV CNID CDCA
ICDD CDMD LLCN MCTD CLBD AUTU
GPUA DPUD DNDA CFXD ARHD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID
DDGA NAMA
USMD USRD ULAD RTDD PGND OCBD FLXD FTTU DNDY DNO3
CPND_LANG ENG
RCO 2
HUNT 740
LHK 1
PLEV 02
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
DNDR 0
KEY 00 SCR 2863 0 MARP
CPND
NAME xxxxx
XPLN 13
DISPLAY_FMT FIRST,LAST
01 SCR 2873 0 MARP
CPND
NAME xxxx
XPLN 13
DISPLAY_FMT FIRST,LAST
02
03 TRN
04 CFW 4 2867
05 AO6
06 PRK
07
08 RNP
09 ADL 16 740
10 ADL 16 2770
11 ADL 16 2863#
12 ADL 16 2136#
13 ADL 16 1212
14 ADL 16 2765
15
DATE 21 MAR 2008

 

[janaya]

Try yourself. See if you can get it to fail. When you get the ring no answer, quickly place the call on hold and then come back off hold and it should tell you what the port is.

If you get the failure on the same port, you could have a bad port.

I am actually replacing a serve this weekend because of this very same reason.

Or you can test during very low volume time and use the channel monitor to see what port you are hitting, or even disable all the ports and enable one at a time to see which one give you the problem.

Hope this helps.

 

[DocVic]

Everything looks good on the TN. How about ports on your voice mail? Login to voice mail and check the port status.

DocVic
Dedicated to Nortel Products till the end.
Need help? Call Me Now!

 

[johnpoole]

that's typical if all vm ports are busy.. it's an acd group, so you get rna not a busy. assuming the called number is key 0, and marp is turned on, it would be impossible to program a phone to go to mail part of the time, without some strange type of time of day routing.

so if the guys name xxxx, or xxxxx? or is xxxx just his nickname?

john poole
bellsouth business
columbia,sc

 

[hurricaneguy]

The VM is an 8 port Meridian mail. Here is a key part I forgot to mention. This phone is on a remote. It is connected to the main site that has the MerMail with a Tie T-1. This seems to happen weather it is a call coming in through the local analog trunks or routed from the main office via the Tie.

We call him little X for short. His boss is Big X.

 

[Tman45]

I haven't seen this happen on Nortel, but our Siemens system will sometimes do it after the phone has been forwarded. Its almost like the phoneset is confused at which target to hit. So, all I have to do is forward the phone to a different destination and then change it back to voicemail. You could even try nulling his CFW and tell him not to program a forward for a week or so to see if the issue still happens Maybe his forward key is sticking and there is some issue with 2867 - dunno since we don't have that phone build posted.
But yes, the phone build looks correct.

Or you can try adding an MSB key on key 2 and he can press that when in a meeting so the phone doesn't have to ring to get to voicemail (do not disturb). Another thing to check is if you have x2873 setup on his voicemail account Cuz if he is using his phone during the meeting calls will roll to his next line.

 

[DocVic]

Now you tell us Mr. X is on a REMOTE! Depending on what type of remote you are using, the PBX will see the set at default and ring there forever. Your T-1 has something to do with that, in that the signal craps out and resets, and the remote doesn't.

DocVic
Dedicated to Nortel Products till the end.
Need help? Call Me Now!